Refund Policy

At EverCFO, we aim to provide the highest quality of services and ensure customer satisfaction. However, if you are not satisfied with our services or have encountered an issue that warrants a refund, we are here to assist. Please read the following terms and conditions carefully to understand our refund policy, aligned with Razorpay’s procedures.

1. Eligibility for Refunds

Refunds may be issued under the following circumstances:

  • Duplicate Payment: If a payment is accidentally made more than once for the same service.

  • Incorrect Transaction: If there is an error on our part resulting in overcharging or incorrect billing.

  • Service Cancellation: If services are canceled before they commence or within an agreed cancellation period.

  • Non-Performance of Service: If we are unable to deliver the agreed service due to operational or technical reasons.

Note: Refunds will not be issued for completed services or consultations that have already been delivered unless there is a verified error on our end.

2. Refund Request Process

To initiate a refund, please follow these steps:

  1. Contact Us: Send a refund request via email to info@evercfo.com with the subject "Refund Request – [Transaction ID]".

  2. Provide Details: Include your payment receipt, transaction ID, service description, and the reason for requesting the refund.

  3. Verification: Our team will review your request within 7 business days to verify the details and assess eligibility.

3. Refund Approval and Processing

  • If your refund request is approved, we will notify you via email.

  • Refunds will be processed within 5-10 business days through the original payment method.

  • If the payment was made via Razorpay, the refund will be subject to Razorpay's processing times and any applicable transaction fees.

  • A confirmation email will be sent once the refund has been successfully processed.

4. Partial Refunds

In cases where only part of the service was delivered, we may offer a partial refund. The refund amount will be calculated based on the proportion of the service that was not fulfilled.

5. Non-Refundable Items

The following situations are not eligible for refunds:

  • Services that have been fully rendered as per the agreement.

  • Delay caused by the client in providing required information or documents.

  • Change of mind after the service has commenced.

  • Administrative or transaction fees charged by Razorpay or other payment processors.

6. Late or Missing Refunds

If you haven’t received your refund within the specified time frame:

  1. Check Your Bank Account: Ensure the refund isn’t pending.

  2. Contact Your Bank or Payment Provider: Refunds may take time to reflect in your account.

  3. Contact Us: If you still have not received your refund, reach out to us at info@evercfo.com or +91 9469229944

7. Changes to the Refund Policy

EverCFO reserves the right to modify or update this refund policy at any time. We recommend reviewing this page periodically for any changes. The "Effective Date" at the top will indicate when the latest changes were made.

8. Contact Us

If you have any questions or concerns about our refund policy, feel free to contact us at:

Email: info@evercfo.com
Phone: +91 9469229944

We value your business and strive to resolve any issues promptly and fairly. Thank you for trusting EverCFO with your financial needs.